During my time at Skylight, a government consultancy, I co-authored a Service Design Toolkit. The need came from a lack of internal alignment around the "Skylight" approach to service design and preferred methods and activities. Additionally, a Department of Defense client at the United States Air Force was undergoing a digital transformation and looking to lean on our Service Design Expertise to support the process and solve problems as they arose. We leveraged our time with the client teaching and completing parts of the Service Design process to compile the content for the toolkit. 

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My role: I worked as a service designer and content creator on this project

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Other roles: two co-authors, Ashley Treni and Charlye Tran, throughout the creation and a content designer, Laura Kerry.

Process

The toolkit was planned to be available through the Skylight website, the team collaborated on the document in Google Docs writing and editing content then submitting for leadership approval on a regular cadence to get feedback and continue progressing forward. 

Outcome

The final revision is now live on Skylight's website. It features common Service Design methods and activities along with templates and case studies to enable individuals to easy leverage the content and understand through contextual examples.